All return requests must be made within 30 calendar days the item is shipped.  Please read the following steps for your return request:

• Please send us an email at support@japantigercorp.com to request for a Return Merchandise Authorization (RMA) number. Please include the following information in your email:

1. Name
2. Order Number
3. Order Date
4. Address
5. Daytime phone number
6. Model number
7. Quantity of item being returned
8. Reason for returning the item

• Once your return request has been reviewed, and if approved, you will receive the RMA number and return label by email.
• Please make sure that the RMA number is on the return label.
• All returned merchandise should be returned in original factory condition and include all packaging materials, cookbooks, manuals, product warranty cards (not filled out), and all accessories.
• Once the item is received and the contents verified, we will issue a refund to your original method of payment, minus the original shipping cost and the return shipping cost.

  This return policy only applies to purchases made on www.tiger-corporation-us.com and excludes parts and/or accessory purchases.  For all products purchased in retail location or through a trade partner website, please refer to that seller’s return policy.  For parts and/or accessory returns or for any additional questions or concerns, please contact our customer service at (310) 787-1985.   Last updated: October 07, 2019